Shop Policies

REFUNDS/RETURNS/CANCELLATION: There are no refunds and/or returns on all items. Orders will not be cancelled once they are placed.

READY TO SHIP (RTS) TUMBLERS: Ready to ship tumblers have a processing time of 5-7 business days. Business days do not include weekends or holidays. Processing time does not include the time the order takes during the actual shipping time.

MADE TO ORDER TUMBLERS: Made to order tumblers are exactly that: made to order. All tumblers that are not listed as ready to ship will have up to a 5-week processing time until shipped.

PROCESSING TIME WILL BE BASED ON THE ITEM IN YOUR ORDER THAT HAS THE LONGEST TURNAROUND TIME. Example: If you order a ready to ship tumbler and a made to order tumbler within the same order, the RTS tumbler has a turnaround time of 5-7 business days and the MTO tumbler has a 10-week turnaround time, your order’s turnaround time (processing time) will be 10 weeks.

CUSTOMIZATIONS: When placing your order, if you are looking to have any type of customizations completed, you must first discuss this with me. If you put any type of customizations in the notes at checkout without discussing the customizations with me prior, they will not be honored, and you will not be refunded. You will receive the design pictured in the product that you ordered. Changes can cause confusion and be overlooked since many tumblers are pre-prepped

ADDRESS CHANGE: Once an order is placed, I cannot change the shipping address. Be sure to double check that all of your information is correct prior to checking out.

ORDER CHANGE & ADD-ONS:  Once your order is placed, you cannot add-on or change your order. This includes any type of personalization. Please double check all of your order information prior to checking out to ensure it is all correct.

TUMBLER INFORMATION: All tumblers will come with a lid. At times your tumbler will come with a hard plastic reusable straw. All tumblers can be used to keep drinks cold or hot. All tumblers are handcrafted (this means made by my own two hands and NOT A MACHINE) which also means that there may be small imperfections. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.

TUMBLER CARE INFORMATION: DO NOT PUT IN THE MICROWAVE. DO NOT PUT IN THE DISHWASHER. HAND WASH YOUR TUMBLERS ONLY. DO NOT SOAK. DO NOT DROP. HANDLE WITH CARE. DO NOT USE ABRASIVE CHEMICALS. DO NOT LEAVE IN EXTREME HEAT.

RUSH ORDERS: We do not provide any “rush” services. All orders are completed in the order they were received.

EMAIL INQUIRIES: Questions and order inquiries can be sent to cerrasshophelp@gmail.com . If your email includes a question that is answered within these shop policies, your email will go unanswered. If your order is still within the processing time and you are requesting updates as to when your order ships, your email will go unanswered. I reserve the right to roast you on tiktok or any other social media platform if you are an idiot and/or a Karen. Email responses for legitimate questions will receive a response within 24-48 business hours.

SHIPPING: All orders are shipped through USPS and of UPS. Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your tumbler is as I do not control USPS. Please understand that shipping delays are more frequent during holiday seasons.

SHIPPING INSURANCE: It is highly RECOMMENDED to keep ROUTE+ Shipping insurance in your cart when placing your order. If you refuse to include ROUTE+ Shipping insurance, you (the customer) are agreeing, upon placing your order, that you are responsible for filing any claims to USPS.

Route covers lost, stolen and damaged items that fit their listed criteria. Route offers options for refunds or to receive a replacement. When refunding, route covers the subtotal of the order. Shopping costs, taxes and the route premium are not included. When replacing an item, route covers the subtotal of the order, the route premium, shipping costs and taxes. Route is very responsive to claims made (much faster than USPS) and is more likely to accept your claim versus deny the claim, like USPS will likely do. It is highly recommended that you keep Route in your cart if your items require shipping. The premiums are no less than 98 cents, and a bit more depending on the number of products added to the cart. Route is 100% worth it. I will not refund or replace items lost, stolen or damaged if a claim is denied by USPS. While I do believe the customer should not be punished by fault of the Post Office, I also believe that I should not be penalized either, which is why I offer the Route option and recommend it. To learn more about Route shipping, click here. 

I RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME. I HAVE THE RIGHT TO REFUSE SERVICE AT ANY POINT IN TIME FOR ANY REASON.

SHOP POLICY AGREEMENT: YOU ARE AGREEING TO ALL OF THESE SHOP POICIES WHEN YOU PLACE YOUR ORDER. IF NEGATIVE COMMENTS OR MEAN/RUDE MESSAGES ARE RECEIVED OR REPORTED IN WHICH YOU ARE ARGUING AGAINST OR DISAGREEING WITH THESE SHOP POICIES, THERE IS A HIGH POSSIBILITY THAT A TIKTOK WILL BE MADE ABOUT YOU WHERE I WILL SHOW YOUR PERSONAL INFORMATION. PLACING AN ORDER = AGREEING TO ALL SHOP POLICIES, TO INCLUDE A TIKTOK BEING MADE ABOUT YOU IF YOU ARE BEING A KAREN.

AGAIN: ONCE PURCHASE IS MADE, THAT IS YOUR CONFIRMATION AND AGREEMENT THAT YOU HAVE READ AND UNDERSTOOF ALL SHOP POLICIES.